Free shipping · 90-day money-back guarantee
1
90-DAY MONEY-BACK GUARANTEE
Returns & Refunds
90-day guaranteeTry Horal for a full 90 days from delivery. If you are not happy with your results — even on an opened, used device or formula — we will refund your purchase. Oral care takes consistency, and we want you to have time to see it work.
What is coveredEverything bought directly from try-horal.com, opened or unopened, within 90 days of the delivery date. One refund per product per customer under the guarantee. Bundles are refunded as a whole.
How to requestEmail support@try-horal.com with your order number and a short note on what did not work for you — it genuinely helps us improve. We reply within 1–2 business days with your return authorisation and instructions.
Returning the itemShip the item only to the address we give you in the authorisation email. Return postage on guarantee claims is the customer's responsibility unless the item arrived damaged, defective or incorrect. Depending on the case we may not ask for the product back.
Refund processingApproved refunds go to the original payment method within 5–10 business days of approval; bank posting times vary. Original shipping charges are refundable only where the return is due to our error.
Damaged, defective or incorrectContact us within 7 days of delivery with a photo and we will replace the item or refund you in full, including shipping, at no cost to you.
ExchangesWe do not process direct exchanges. The fastest route is a refund under this policy and a new order for what you would prefer.
SubscriptionsCancel or skip before your next charge date and that charge will not be taken. A shipped subscription order falls under the same 90-day guarantee as any other order.
AbuseWe may refuse a refund where we detect abuse of the guarantee — for example repeated claims across many orders, or reseller activity.
ContactEY Digital Brands LLC, 1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States. Email support@try-horal.com · Phone +1 (660) 229-8436 · Support hours Monday–Friday, 9:00 AM – 5:00 PM EST.
Questions? Contact our care team
Free shipping · 90-day money-back guarantee
1
90-DAY MONEY-BACK GUARANTEE
Returns & Refunds
Our guaranteeTry any Horal product for up to 90 days. If you are not happy, return it for a full refund — used products included.
How to returnContact support@try-horal.com with your order number. We will send a prepaid return label within 24 hours.
Refund timingRefunds are issued to your original payment method within 5 business days of receiving your return.
SubscriptionsThe guarantee applies to your first subscription order. Later orders can be skipped or cancelled anytime.
Questions? Contact our care team