Warranty

1-year limited warrantyEvery Horal device — GumLift and Sonic 1 — is covered for 12 months from the delivery date against defects in materials and workmanship under normal household use.

What is coveredManufacturing defects, a battery that will not hold a charge, charging faults, LED failure and motor failure that appear under normal use within the warranty period.

What is not coveredAccidental damage, drops, liquid damage beyond the product's stated water resistance, normal wear of brush heads, mouthpieces and gels, cosmetic marks, and any unit that has been opened, modified or repaired by anyone other than us.

ConsumablesBrush heads, silicone mouthpieces, GumLift Gel and RinX are consumable items and are not covered by the device warranty. They remain covered by the 90-day guarantee.

How to claimEmail support@try-horal.com with your order number, a description of the fault and a short photo or video showing it. We reply within 1–2 business days and will repair, replace or refund at our discretion.

ReplacementsA replacement unit carries the remainder of the original warranty period, not a new 12 months.

TransferabilityThe warranty covers the original purchaser and applies only to devices bought directly from try-horal.com or an authorised seller.

Your legal rightsThis warranty is in addition to, and does not affect, the statutory rights you have under the consumer law of your country.

ContactEY Digital Brands LLC, 1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States. Email support@try-horal.com · Phone +1 (660) 229-8436 · Support hours Monday–Friday, 9:00 AM – 5:00 PM EST.

Questions? Contact our care team